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Technical Support Desk

 

Get to know our Technical Support Desk. This is where our product specialists work. Real technicians, with in-depth knowledge of suppliers, industries and applications. They are experienced, provide training and know the practical challenges of machine manufacturers and industrial end users. And in addition to all that, they are there to assist you. Ready to answer your questions. Or help you immediately when needed.

 

‘Yes, well done!’

Try and imagine what happens here when we successfully assist a client. We hear regular cheers, honestly! Call it a case of involvement or the ambition to simply help customers properly. Our colleagues from Technical Support understand the pressure on your side. And they act accordingly, which creates that oh so important trust relationship.

 

For E and M

For what can you all us? For malfunctions, of course. But also for advice, for example when choosing a new component within your production environment. Or for assistance in configuring a PLC. In short, Technical Support is there to answer any question you may have about industrial automation, electrical engineering and mechanics.

 

Get an answer immediately

Contact Technical Support in case of a malfunction. Depending on the situation we take a look with you in real-time and help you right away. If your question is less urgent, we take a note and usually get back to you within a few hours. There’s a good chance that we can help you immediately, which is the case in about 70% of our client’s challenges. Send an email to Technical Support. Or call:

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Training
In the fast changing world of industrial automation you like to stay informed. A training or expert-workshop would be logical, but the offer must correspond with what a programmer or service engineer wants to learn. Opt therefore for customised learning material, with one of more than 65 training packages provided by itsme Industrial Automation. You won’t so much learn from a trainer, but mainly from a technician. From somebody who knows your world and takes the practical as a starting point.
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Engineering support
itsme Industrial Automation knows your world. We don’t just say that, we also show it. When we visit you, we don’t take a passive approach; itsme Industrial Automation knows your world. We don’t just say that, we also show it. When we visit you, we don’t take a passive approach. We take action and get straight to work for you. That pro-activeness defines us. Its effectiveness can be clearly seen in our engineering support services.
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    Siemens TIA Portal V16
    With the new TIA Portal V16 \(Totally Integrated Automation Portal\), Siemens has expanded its engineering framework with practical new functions for various phases from planning, to engineering, to commissioning. The innovations concentrate on the continuous integration of the development process. These include standardization, integrated engineering spread across teams and an integrated function test. This enables users to increase the quality of their software, shorten commissioning times and reduce engineering costs.
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